Privacy Policy

What Kinward collects, why, who we share it with, and how to get it deleted.

Effective 29 July 2026 · Kinward is operated by Kinote Technology Inc.

Kinward helps families protect an older adult (the “loved one”) from phone and text scams. A family caregiver subscribes, and the loved one's incoming calls and messages are screened for scam markers. Because that job involves sensitive information, this policy is specific about what we hold and for how long.

Who we are

Kinward is a product of Kinote Technology Inc (“Kinote”, “we”, “us”). We are the data controller for the information described here. Contact: privacy@kinoteai.com.

Information we collect

Account information

• Name, email address, and avatar reference from your sign-in provider
• Your role in a family (owner or member) and your family memberships
• The loved one's name and the mobile number of the phone enrolled in screening

Screening information

• Calls: caller number, caller-ID (CNAM) name, time, duration, and the verdict our screening produced — including the risk category and the reasons behind it
• Texts: the content of incoming SMS and MMS on the enrolled phone is analyzed for scam markers; we store the verdict and the reasons, and message content only where it is part of a flagged result you can review
• Blocklist entries and screening preferences you set

Information you choose to connect

• Bank activity (optional, via Plaid) — account and transaction data used to spot fraud patterns such as gift-card purchases or unusual transfers
• Health records (optional, via Fasten Connect) — clinical records the loved one authorizes, used to line up real appointments against suspicious medical texts
• Photos, notes, reminders, and contacts you add in the app

Technical information

• Device and push-notification tokens, app version, and operating system
• Error reports and operational logs, scrubbed of personal information at capture
• Basic web analytics on our website
• On mobile, a device advertising identifier and in-app usage events — see Mobile analytics and advertising identifiers below

Call and message audio is never recorded

Text messages we send you

This section describes the SMS program we operate under our registered messaging brand.

• Who receives messages. Only the older adult whose own mobile phone is enrolled in Kinward screening, and only if that number was entered and consented to on the enrollment screen during setup.
• What we send. Transactional service notifications about the state of screening on that phone — for example, that call forwarding to the Kinward screening line is still active while the app is not, which would silently divert incoming calls. The message tells the recipient how to restore normal calling.
• What we never send. No marketing, no promotions, no third-party or affiliate content on this program.
• Frequency. Messages are triggered by account state, not by a schedule. Fewer than ten messages per enrolled user per year is typical.
• Cost. Message and data rates may apply. Message frequency varies.
• Opting out. Reply STOP to any message to stop all messages. Reply HELP for help, or email support@kinoteai.com. Removing the phone from the account in the app also deletes the number.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

How we use information

• To screen calls and messages for scam markers and to alert the family
• To show caregivers what happened — alerts, verdicts, appointments, and financial flags
• To operate accounts, subscriptions, and support
• To keep the service secure and to diagnose faults
• To improve detection quality in aggregate

We do not sell personal information, and we do not use your content to train third-party general-purpose AI models.

Automated analysis

Screening is automated. Call audio is transcribed and analyzed, and message text is analyzed, by AI models running in our cloud provider's environment under a business-associate agreement. A verdict may cause a call to be flagged, a caregiver to be alerted, or a number to be blocked. Verdicts are advisory — a caregiver can always review and override them in the app.

Mobile analytics and advertising identifiers

To understand how people discover and use the Kinward app — and to measure whether our marketing actually reaches the families who need it — the mobile apps use analytics and install-attribution services. Through these, we collect:

• Your device's advertising identifier — the Google Advertising ID (GAID) on Android; on iOS we rely on Apple's privacy-preserving SKAdNetwork and do not use the IDFA or show a tracking prompt
• App events such as install, opening the app, starting a trial, completing setup, and starting a subscription, together with general usage and device data

We use this to measure which channels bring new caregivers to Kinward and to improve the app. Kinward shows no advertising inside the app, and we do not use these identifiers to build advertising profiles about you or to track you across other companies' apps and sites for their marketing. This data is shared only with the analytics and attribution providers listed below, who process it on our behalf.

You can reset or delete your advertising ID at any time in your device settings (Android: Settings → Privacy → Ads; iOS: Settings → Privacy & Security → Tracking). Doing so limits attribution but does not affect screening or any other Kinward feature.

Who we share information with

We share only with service providers who process data on our behalf, under contract, for the purposes below. We do not sell personal information to anyone.

We may also disclose information where required by law, or to protect someone's safety.

How long we keep information

Security

Sensitive data — including health records and bank access tokens — is encrypted at rest. Traffic is encrypted in transit. Access is limited to the people who need it, and errors are captured with personal information scrubbed. No system is perfect, but we treat this data as the sensitive material it is.

Your choices

• Delete your account or specific data — see how to delete your account, or email privacy@kinoteai.com
• Turn off screening — a loved one can stop screening at any time from their own phone, and a caregiver can remove them from the account
• Disconnect a bank or health connection — from the app, which removes the associated data
• Stop text messages — reply STOP
• Access, correction, and portability — depending on where you live, you may have the right to request a copy of your data, correct it, or object to processing. Email privacy@kinoteai.com and we will respond within the period the law requires. We will not discriminate against you for exercising these rights.

Children

Kinward is for adults. We do not knowingly collect information from anyone under 18. If you believe a child's information reached us, email privacy@kinoteai.com and we will delete it.

Where data is processed

Kinward is operated from the United States, and information is processed there. If you use Kinward from outside the United States, you are sending your information to the United States.

Changes to this policy

If we change this policy materially, we will update the effective date above and notify account owners in the app or by email before the change takes effect.

Contact

Kinote Technology Inc
Privacy: privacy@kinoteai.com
Support: support@kinoteai.com

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